Template Variables

Insert dynamic data into your workflow actions — emails, Slack messages, task titles, note content, and Google Sheets rows. Wrap any variable in double curly braces: {{variable_name}}.

OpsPilot

Dynamic Data, Zero Code.

Use template variables to inject live order, customer, and product data into every action.

Email action editor with template variables

Variables in Actions

Use {{order_number}}, {{customer_name}}, and more inside emails, Slack messages, and tasks.

Workflow builder with customized trigger and actions

All Categories

Global, Order, Customer, Product, Inventory, and Checkout variables — 50+ data points at your fingertips.

How to Use Template Variables

Open any action in your workflow (Send Email, Create Task, etc.)

Click the {} Variables button to see all available variables for your trigger type

Click a variable to insert it, or type it manually: {{variable_name}}

Task action fields with template variable support

Action Fields & Template Variables

Task title and description fields support {{variables}}. Click the {} Variables button to browse and insert available variables for your trigger type.

Variables resolve at execution time using real data from the triggering event. If a variable has no value (e.g., customer has no email), it resolves to an empty string.

Global Variables

Available in every trigger type.

Variable	Description	Example Value
`{{store_name}}`	Your Shopify store name	My Awesome Store
`{{store_domain}}`	Your myshopify.com domain	my-awesome-store.myshopify.com
`{{event_timestamp}}`	Date & time the event occurred	2026-04-09T14:30:00Z
`{{event_type}}`	The trigger event that fired	ORDER_CREATED
`{{workflow_name}}`	Name of the workflow being executed	VIP Order Alert

Order Variables

Available when the trigger is Order Created or Order Updated.

Variable	Description	Example Value
`{{order_id}}`	Shopify order ID	5765432198765
`{{order_number}}`	Order number (display)	#1234
`{{order_name}}`	Full order name	#1234
`{{order_total}}`	Total price including tax & shipping	149.99
`{{order_subtotal}}`	Subtotal before tax & shipping	129.99
`{{order_currency}}`	Currency code	USD
`{{order_financial_status}}`	Payment status	paid
`{{order_fulfillment_status}}`	Fulfillment status	unfulfilled
`{{order_tags}}`	Comma-separated order tags	vip, rush
`{{order_note}}`	Order note left by customer	Please gift wrap
`{{order_link}}`	Direct link to order in Shopify admin	https://admin.shopify.com/store/…/orders/123
`{{order_created_at}}`	Order creation timestamp	2026-04-09T14:30:00Z
`{{order_item_count}}`	Number of line items	3
`{{order_discount_total}}`	Total discount amount	10.00
`{{order_shipping_method}}`	Shipping method name	Standard Shipping
`{{order_shipping_address}}`	Full shipping address	123 Main St, New York, NY 10001
`{{order_billing_address}}`	Full billing address	123 Main St, New York, NY 10001
`{{order_payment_method}}`	Payment gateway used	shopify_payments

Customer Variables

Available for Customer Created and all Order triggers (pulled from the order’s customer).

Variable	Description	Example Value
`{{customer_id}}`	Shopify customer ID	7654321098765
`{{customer_name}}`	Full name (first + last)	Jane Smith
`{{customer_first_name}}`	First name	Jane
`{{customer_last_name}}`	Last name	Smith
`{{customer_email}}`	Email address	jane@example.com
`{{customer_phone}}`	Phone number	+1 555-0100
`{{customer_tags}}`	Comma-separated customer tags	vip, wholesale
`{{customer_orders_count}}`	Total number of orders placed	12
`{{customer_total_spent}}`	Lifetime spending	1,249.50
`{{customer_created_at}}`	Account creation date	2025-01-15T10:00:00Z
`{{customer_note}}`	Internal note on customer	Prefers express shipping
`{{customer_link}}`	Link to customer in Shopify admin	https://admin.shopify.com/store/…/customers/123

Product Variables

Available when the trigger is Product Updated.

Variable	Description	Example Value
`{{product_id}}`	Shopify product ID	8765432109876
`{{product_title}}`	Product name	Classic T-Shirt
`{{product_type}}`	Product type	Apparel
`{{product_vendor}}`	Vendor / brand	My Brand
`{{product_tags}}`	Comma-separated product tags	sale, summer
`{{product_status}}`	Product status	active
`{{product_price}}`	Default variant price	29.99
`{{product_compare_at_price}}`	Compare-at price (original)	39.99
`{{product_sku}}`	Default variant SKU	TSHIRT-BLK-M
`{{product_inventory_quantity}}`	Total inventory count	254
`{{product_link}}`	Link to product in Shopify admin	https://admin.shopify.com/store/…/products/123
`{{product_image_url}}`	URL of the product’s featured image	https://cdn.shopify.com/…/shirt.jpg
`{{product_created_at}}`	Product creation timestamp	2025-06-01T08:00:00Z
`{{product_updated_at}}`	Last updated timestamp	2026-04-09T14:30:00Z

Inventory Variables

Available when the trigger is Inventory Level Updated.

Variable	Description	Example Value
`{{inventory_item_id}}`	Shopify inventory item ID	9876543210987
`{{inventory_location_id}}`	Location ID where change occurred	1234567890
`{{inventory_available}}`	Available quantity after change	5
`{{inventory_previous_quantity}}`	Quantity before the change	25
`{{inventory_change}}`	Quantity difference (+/−)	-20
`{{product_title}}`	Product name (from linked product)	Classic T-Shirt
`{{product_sku}}`	SKU of the variant	TSHIRT-BLK-M
`{{product_link}}`	Link to product in Shopify admin	https://admin.shopify.com/store/…/products/123

Checkout Variables

Available when the trigger is Checkout Abandoned.

Variable	Description	Example Value
`{{checkout_id}}`	Shopify checkout ID	3456789012345
`{{checkout_token}}`	Checkout token	abc123def456
`{{checkout_total}}`	Cart total price	89.99
`{{checkout_currency}}`	Currency code	USD
`{{checkout_item_count}}`	Number of items in cart	2
`{{checkout_abandoned_url}}`	Recovery URL for the checkout	https://my-store.myshopify.com/checkouts/…
`{{checkout_created_at}}`	When the checkout was started	2026-04-09T12:00:00Z
`{{customer_name}}`	Customer name (if provided)	Jane Smith
`{{customer_email}}`	Customer email (if provided)	jane@example.com

Scheduled Trigger Variables

Available when the trigger is Scheduled. Scheduled workflows process multiple entities per run.

Variable	Description	Example Value
`{{schedule_type}}`	Schedule interval	daily
`{{entity_count}}`	Number of entities processed in this run	12
`{{store_name}}`	Your store name	My Awesome Store
`{{event_timestamp}}`	Execution timestamp	2026-04-09T00:00:00Z

Scheduled workflows process each entity individually — one task or action is created per entity. The entity-specific variables (order, customer, product) are also available within each iteration.

Variable Availability by Trigger

Quick reference showing which variable groups are available for each trigger type.

Trigger	Global	Order	Customer	Product	Inventory	Checkout
Order Created	✓	✓	✓	—	—	—
Order Updated	✓	✓	✓	—	—	—
Customer Created	✓	—	✓	—	—	—
Product Updated	✓	—	—	✓	—	—
Inventory Updated	✓	—	—	✓	✓	—
Checkout Abandoned	✓	—	✓	—	—	✓
Manual Trigger	✓	✓*	✓*	✓*	—	—
Scheduled	✓	✓*	✓*	✓*	—	—

* Depends on the entity type selected when configuring the workflow.

Where You Can Use Variables

Action	Supported Fields
Send Email	Subject, Body, Recipient (custom address)
Send Slack Message	Message text
Add to Google Sheet	All column values
Create Task	Title, Description
Create Note	Content

Tips & Best Practices

Combine variables freely in text:
New order {{order_number}} from {{customer_name}} — total: {{order_currency}} {{order_total}}

Using a variable that doesn’t exist for the current trigger type resolves to an empty string. For example, {{product_title}} in an Order Created workflow will be blank.

Use the “Test with latest order” button to preview how your variables resolve with real data before going live.

← PreviousWorkflows Next →Settings